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1. How do I download my digital albums?
2. How will the individual tracks be packaged?
3. What format will the individual tracks be in?
4. Do the tracks contain any Digital Rights Management (Security Protected Files)? Can I only upload the tracks to one device once after I purchase them?
5. What happens if I lose my order number?
6. What happens if I lose the email with the download link?
7. What happens if I receive an error when downloading my digital album?
8. I clicked on the button to download my album, but I can't find the MP3 files on my computer.
9. I am having trouble getting the digital files to play on my computer or device, how do I correct this?
10. If there is a quality issue with an MP3 that I downloaded, can it be repaired?
11. How long should it take to download my digital album?
12. Can I return or exchange any digitally downloaded album?
13. How do I add my Insound digital album downloads to my MP3 player?

QHow do I download my digital albums?

A You will be provided with links to immediately download in the last step of the checkout process. You will also receive an email containing your order number and individual links to each album you've purchased for download. Just click on the links provided and you will be prompted to save the files to a destination folder of your choosing.

Q How will the individual tracks be packaged?

A You will download the entire album in a .zip format which will be extracted into individual .mp3 tracks. If you are using Windows XP or Windows 2000 you should be able to extract the .mp3 files without any extra software. If you are using another OS you may need to download an extraction utility that supports the .zip format

download winzip here

Q What format will the individual tracks be in?

A All of our MP3's are encoded in 192 kbs CBR MP3.

Q Do the tracks contain any Digital Rights Management (Security Protected Files)? Can I only upload the tracks to one device once after I purchase them?

A None of our MP3's will be wrapped with any kind of DRM or security-protected files. You can upload the digital files to as many devices as you want, just like owning a physical copy. At Insound, you buy digital downloads with no restrictions attached.

Q What happens if I lose my order number?

A You won't need your order number to download your digital albums, you will only need your Insound account password and the download links provided at checkout time or in your confirmation email. If you would still like to get your order number contact CassieHelp@insound.com

Q What happens if I lose the email with the download link?

A Contact CassieHelp@insound.com and provide either your order number or full name and insound account password.

Q What happens if I receive an error when downloading my digital album?

A The download links are valid for three download attempts using your Insound account password. If you are still unable to download the album after these attempts please contact CassieHelp@insound.com. Please make sure that your firewall settings allow you to download from Insound's site.

Q I clicked on the button to download my album, but I can't find the MP3 files on my computer.

A Insound digital albums are delivered to you directly through your browser as a .zip file. Some browsers will automatically download these files to a default location on your computer (usually your desktop unless you specify otherwise). Others will allow you to choose where to save the files. It is also possible that your download hasn't yet finished. All browsers have a download status window which shows the download progress. Make sure you check this window to see if your download has finished.

Q I am having trouble getting the digital files to play on my computer or device, how do I correct this?

A Try downloading the .zip file again and re-opening it. You can do this up to 3 times. Please save your confirmation email until you are certain that your files play correctly. If any files still continue not to work after reattempting the download please contact CassieHelp@insound.com.

Q If there is a quality issue with an MP3 that I downloaded, can it be repaired?

A Try downloading the .zip file again and re-opening it. You can do this up to 3 times. Please save your confirmation email until you are certain that your files play correctly. If any files still continue not to work after reattempting the download please contact CassieHelp@insound.com.

Q How long should it take to download my digital album?

A This will depned on the length of the album (duration of all tracks) and your internet connection speed. An average download time for a 45 min. album is 10 mins.

Q Can I return or exchange any digitally downloaded album?

A Unfortunately, due to the nature of digital downloads we are unable to issue any refunds or exchanges.

Q How do I add my Insound digital album downloads to my MP3 player?

A You must first follow the link in your confirmation email, download and save the .zip file somewhere on your computer. We suggest making an 'Insound Music' folder on your desktop and saving your files there. Once your .zip file(s) have been successfully downloaded you can extract your MP3 files in the same directory.

Adding downloads to Winamp

• 1. Click the Add button on the lower-left corner of the player.
• 2. Click ‘Add DIR’
• 3. Select the 'Insound Music' folder
• 4. Click ‘OK’ to import your new downloads
• 5. Click ‘OK’ to import your new downloads

Please note that you will need to follow these steps each time you download from Insound.

Adding downloads to iTunes

• 1. Open iTunes
• 2. Click on 'File' in the top left corner of iTunes
• 3. Click 'Add Folder to Library'
• 4. Select the 'Insound Music' folder
• 5. Click 'OK' to import your new downloads

Please note that you will need to follow these steps each time you download from Insound.

Adding downloads to Musicmatch

• 1. Click on "File" in the top left corner of the program
• 2. Click "Add Tracks to Library"
• 3. Click on "Desktop" in the left hand side of the window
• 4. Select the 'Insound Music' folder
• 5. Click "OK" to import your new downloads

Please note that you will need to follow these steps each time you download from Insound.

Adding downloads to Windows Media Player

• 1. Click on "File" in the top left corner of the program
• 2. Click "Add to Library"
• 3. Click "Add Folder"
• 4. Select the 'Insound Music' folder
• 5. Click "OK" to import your new downloads

Please note that you will need to follow these steps each time you download from Insound.

Adding downloads to RealPlayer

• 1. Click on "File" in the top left corner of the program
• 2. Click "Add Files to My Library"
• 3. Click on "Desktop" in the left hand side of the window
• 4. Select the 'Insound Music' folder and click "Open"
• 5. Select the name of the artist you would like to import and click "Open"
• 6. Select the name of the album you would like to import and click "Open"
• 7. Select the files you would like to import and click "Open" to import your new downloads

Please note that you will need to follow these steps each time you download from Insound.